Privacy Policy

1. Information We May Collect

Depending on how you interact with Chaitanya Print, we may collect information necessary to provide quotations, printing services, customer support and delivery.

This may include:

• your name;
• mobile number;
• email address;
• billing or delivery address;
• delivery PIN code;
• printing specifications;
• order numbers and transaction references;
• enquiry messages and support communications;
• uploaded files or documents required for printing;
• browser, device, IP address and basic website usage information where applicable.

2. How We Use Information

Information may be used to:

• respond to printing enquiries;
• prepare quotations;
• create and manage printing orders;
• verify and reconcile payments;
• print, bind and finish submitted material;
• arrange delivery and shipment tracking;
• provide customer support;
• investigate payment, delivery or order issues;
• prevent fraud, abuse or duplicate transactions;
• maintain accounting and business records;
• improve website performance and usability.

3. Printing Files and Documents

Customers may submit PDF files, artwork, documents, manuscripts or other material for printing.

Such files are used for the purpose of preparing, processing and fulfilling the related printing order and providing associated support.

4. Payment Information

Online payments may be processed through third-party payment providers such as Razorpay.

Chaitanya Print does not require customers to provide sensitive payment authentication information such as UPI PINs, internet banking passwords or complete card credentials directly to our website.

Payment providers may process transaction data according to their own privacy, security and regulatory requirements.

5. Courier and Logistics Partners

Information reasonably required to deliver an order may be shared with courier or logistics providers.

This can include:

• recipient name;
• mobile number;
• delivery address;
• PIN code;
• shipment and order reference information.

6. Cookies, Analytics and Website Usage

Chaitanya Print may use cookies, analytics, tag-management tools or similar technologies to understand website traffic, performance and customer interaction.

Such information may help us identify technical problems, improve navigation and understand how customers use our printing services.

7. Google Tag Manager and Analytics

Our website may use Google Tag Manager and other analytics technologies to manage measurement tags and understand website usage.

These technologies may process information such as page views, device information, traffic source and general website interactions depending on our configuration.

8. How We Protect Information

Chaitanya Print uses reasonable technical and organisational measures intended to protect customer information from unauthorised access, misuse or disclosure.

These measures may include secure website connections, restricted access, server-side validation and use of established third-party payment providers.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

9. Data Retention

Customer, order and transaction information may be retained for as long as reasonably necessary for order fulfilment, customer support, accounting, fraud prevention, dispute resolution and applicable legal or regulatory obligations.

Printing files may also be retained temporarily where reasonably necessary for production, quality checks, reprint support or order-related assistance.

10. Communication

We may use customer contact information to send communications relating to quotations, payments, production, delivery, support or other requested services.

Marketing communications, where used, should be handled in accordance with applicable requirements and user preferences.

11. Third-Party Services

The website may use or link to third-party services such as payment processors, courier services, analytics providers or social-media platforms.

These third parties operate under their own policies and Chaitanya Print does not control their independent privacy practices.

12. Children's Information

Chaitanya Print's services are intended for customers placing or managing legitimate printing orders.

We do not knowingly seek to collect unnecessary personal information from children through this website.

13. Your Information Requests

Customers may contact Chaitanya Print regarding information associated with their orders or privacy concerns.

Certain information may need to be retained where required for accounting, transaction, security, legal or legitimate business purposes.

14. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our website, services, technology, business processes or applicable requirements.

The latest version published on this page will apply to future use of the website.